MWorks Commerce Bridge Support

Commerce Bridge provides read-only Amazon and WooCommerce monitoring, product mapping, live inventory readings, calculated FBM availability, and Amazon order monitoring. Inventory, pricing, and WooCommerce write operations are not available in this version.

Contact hello@mworks.io or use the form below. Describe the affected feature, approximate time, and any visible non-sensitive error message. We will review your request and follow up by email.

Basic troubleshooting

• Amazon authorization and connectivity: Confirm that Commerce Bridge remains authorized in your Amazon seller account. Report the affected feature and the approximate time of the issue.
• WooCommerce connectivity: Confirm that your store is reachable. Contact us if product inventory readings remain unavailable; do not submit WooCommerce credentials through this form.
• Product inventory readings: Check the mapped product and its WooCommerce stock-management settings. An unavailable reading is not a zero inventory quantity. Calculated availability requires WooCommerce inventory, Amazon FBA total inventory, and a configured safety buffer.
• Amazon order monitoring: The monitor shows locally recorded order items and their monitoring states. Discovery timestamps are not last-sync timestamps, and the console provides no order-processing actions.

Disconnecting and data deletion

To revoke Amazon access, use Amazon Seller Central’s application authorization controls. For assistance disconnecting WooCommerce or requesting deletion of Commerce Bridge data, contact hello@mworks.io. Revocation and deletion are separate processes.

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Submit a support request

Before uploading screenshots, redact seller identifiers, order references, customer information, and authentication details. Never submit passwords, API keys, refresh or access tokens, session tokens, or other credentials.